Customer Relationship Management Certificate

PROGRAM INFORMATION: The program is designed to help equip individuals with the necessary customer service skills for providing excellent customer service and the ability to supervise customer service processes.

Required Courses

POFT 1301Business English

3

POFT 2312Business Correspondence & Communications

3

MRKG 1311Principles of Marketing

3

MRKG 1301Customer Relationship Management

3

BMGT 1301Supervision

3

MRKG 2312e-Commerce Marketing

3

Total Credit Hours:18

MRKG 1301: Capstone course must be taken in final semester.