Customer Service Certificate

PROGRAM INFORMATION: The program is designed to help equip individuals with the necessary customer service skills for providing excellent customer service and the ability to supervise customer service processes.

Required Courses

MRKG 1301Customer Relationship Management

3

MRKG 1291Special Topics in Business Marketing and Marketing Management

2

POFT 1301Business English

3

POFT 2312Business Correspondence & Communications

3

BMGT 1368Practicum - Bus Admin & Managent

3

BMGT 1301Supervision

3

Total Credit Hours:17

Total Credit Hours: 17